Shipping policy

Shipping service name

Customer orders are delivered by the DHL service.

Where can customers receive their orders with this service?

Customers can receive their orders with this service at the customer’s address.

Generally, we will send the items as soon as possible once your payment is completed.

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.

The main country of shipment is Italy, also we ship to anywhere in the world, so it depends on your country of residence and not all our items are shipped from the same place, such as Italy, USA, Australia, Germany etc.. On average it can take between 3 and 7 working days. This largely depends on the customs and import process in your country.

Delivery time

Order cutoff time: 4:00 PM (GMT+01:00) Central European Standard Time (Rome).
Order handling time: 0—1 days (Mon – Fri).
Transit time (Free Shipping): 5—7 days (Mon – Fri)
Transit time (Express Shipping - €20): 1—2 days (Mon – Fri)

Delivery days are indicated excluding weekends and holidays.

Note: Sometimes it can be delayed by many unstable factors such as customs, flights, weather, etc. which are uncontrollable. Please be patient and you will receive the package.

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( email to office@imperiumherbals.com) Immediately!

How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you.